Method
avoided tickets = tickets × rate; gross savings = avoided × cost/ticket.
Support deflection savings
Estimate gross savings when some support tickets avoid human handling.
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Inputs
Change assumptions
How to use it
Use the result as a transparent planning estimate. Change one assumption at a time, compare scenarios and move to Toolkit when you need system-level simulation.
Limits
Does not subtract AI cost, failures, recontacts or satisfaction impact.
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Local by design
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